Using Incident Email field - Hasmate
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Using Incident Email field

Using Incident Email field

When an incident occurs in your workplace, it’s important the PCBU/s are aware – whether the incident is notifiable, or minor.

The Hasmate program is built to encourage notifying the appropriate people in your workplace when an incident is entered into the program – they will receive a copy of the incident profile to let them know more information about the incident.

Depending on the size of your business, there are two options for this.

How to… (small business)

This allows you to notify one or more people about any incident, no matter what part of the business the incident is related to.

Please click on “Master Files” in the program menu, then “Control”.

Click the “Edit” button to the right of “Company Details”.

The “Incident Email” field is for the email address/es that should be notified if a new “Incident” has been added into the Hasmate program (found under “Incidents” in the program navigation).

After you save any changes you make to “Control”, you will need to log out of the Hasmate program and then log back in to see the changes in effect.

How to… (larger business)

This allows you to notify a different person about an incident, depending on what part of the business the incident is related to.

To use this, you will need to ensure that you have set up Business Levels prior – please click here for a helpful video.

Please click on “Master Files” in the program menu, then “Business Levels”, then choose the name of your Business Level 1 – e.g. Branch.

You will now see a list of all the “Branches” (or whatever you have called this) you have previously set up.

Click the “Open” button to the right of a “branch“.

You can see that “branch” has it’s own “Incident Email Address” field.  When an incident is added into the Hasmate program and connected to this business level (e.g. branch), if this “Incident Email Address” field is filled in for this branch, that email address will receive a copy of the incident profile to let them know more information about the incident.

Important points to note

  1. The “Incident Email Address” connected to a Business Level (e.g. branch) overrides the “Incident Email” field in “Control“.
  2. If a “branch” does not have the “Incident Email Address” field filled in, the email address/s within the “Incident Email” field in “Control” will be notified.  If the “Incident Email” field in “Control” is not filled in, nobody will receive a notification.
  3. If you are entering old incidents into the Hasmate program, we recommend not filling in either the “Incident Email Address” or “Incident Email” fields, until you have completed this.  Else a copy of the incident profile for each old incidents will be sent to the email addresses provided – which can be confusing.

If you have further questions or require training, please contact Hasmate.